Up to 25 Mbps (download) & 1 Mbps (upload)
1 antenna + 1 satellite modem
Yes, new sign-ups are eligible to receive a free WiFi router while stock last.
Satellites are placed 36,000km away from Earth for ground antennas to be pointed to satellite without having to track the satellite's motion. Thus, it takes data one quarter of a second to reach the satellite. Real-time games and applications may find this unfavorable, but the experience should be fine for web browsing, video streaming and VOIP calls.
Yes, you may experience slower internet service typically 15 - 30 minutes during a downpour. When rain is excessive, outages could be longer than 30 minutes.
In a standard installation, an antenna is attached to a wall or roof using standard mounting brackets to point to our satellite. Two (2) RF cables (standard length up to 30m) are then wired from the antenna into your premise. Inside your premise, the RF cables would be connected to the satellite modem which requires power from a typical wall socket. To access internet services one could use a network (RJ45) cable to connect the satellite modem to a WiFi Access Point or computer.
We expect installations to be completed within 5 – 7 working days upon sign-up approval. Our installer will contact you to arrange for a time and date.
Any devices with WiFi functionality can access our service through a WiFi access point.
VPN and other remote computer access software used to connect business servers to at-home workers, may experience slower speed. Some VPNs may not work at all.
All uploaded and downloaded data you use will be measured starting from the first day of your monthly billing period.
No, you can LOGIN and monitor your data usage in the Customer Portal.
All CONNECTme@HOME (ULTIMATE / SUPREME / SUPER) subscribers are encourage to frequently check / monitor their data usage to avoid any disruption of service.
All CONNECTme@HOME (ULTIMATE / SUPREME / SUPER) subscribers can LOGIN and purchase additional data (Boost) of 5GB (RM40), 10GB (RM60) or 20GB (RM100) excluding 6%SST from the Customer Portal.
Boost will be activated within 30 minutes upon payment.
No, you do not require a telephone line.
Typical "turn-based" games (Chess, Casino, Facebook games) are possible, however "real-time" games (Call of Duty, Counterstrike) is not suitable.
When you begin signing up, CONNECTme will require 1 month deposit, 1 month advance payment and a standard installation fee of RM700 (West Malaysia) or RM1200 (East Malaysia). We then apply for an AA (Apparatus Assignment) license from MCMC (Malaysian Communications and Multimedia Commission) for equipment to be installed at your premises. Usually this may take up to 60 days as per MCMC’s charter
If an AA cannot be obtained, CONNECTme will refund the deposit within 60 days
CONNECTme will contact you within 14 business days for West Malaysia and 30 business days for East Malaysia to arrange an installation time and date. Please note the installer may need to perform minor drilling for a proper installation.
Installation will complete in 1-2 hours, after which you can experience CONNECTme broadband internet.
RM198 per month
[SUPER]
Price subject to 6% SST
RM298 per month
[SUPREME]
Price subject to 6% SST
You can still access the Internet but at a much slower speed as CONNECTme reserves the right to throttle down your subscribed data speed accordingly.
For CONNECTme SUPER subscribers, you may choose to upgrade to a higher data quota package.
Alternatively, for all CONNECTme@HOME (ULTIMATE / SUPREME / SUPER) subscribers, you may purchase additional data (Boost) to continue enjoying high-speed broadband access.
All CONNECTme@HOME (ULTIMATE / SUPREME / SUPER) subscribers are encourage to LOGIN and frequently check / monitor their data usage at the Customer Portal to avoid any disruption of service.
When you begin signing up, CONNECTme will require a deposit of 1 month deposit and 1 month advance payment. We then apply for an AA (Apparatus Assignment) license from MCMC (Malaysian Communications and Multimedia Commission) for equipment to be installed at your premises. This may take up to 60 days as per MCMC’s charter.
Standard installation costs RM700 (West Malaysia) & RM1200 (East Malaysia) and is required during registration.
Non-standard installations, or installation in remote areas, may carry a surcharge which will be advised on a case by case basis depending on additional logistics or material required to complete the installation.
For more information on standard installation please refer to “What is a standard typical installation?” above.
Please refer to “How does the signup process work for CONNECTme?” for further info.
24 month contract
[SUPER]
24 month contract
[SUPREME]
Speed is on best effort basis.
Via our hotline 03 – 8213 2267. You may also message us at CONNECTme Facebook or email us at connect@connectme.my.
You can LOGIN and check your usage in the Customer Portal.
You don't need to! Any home in Malaysia is within our coverage area.
Two-way satellite services require an Apparatus Assignment which are approved by MCMC, this process may take up to 60 days. Once approved you may begin installing and using our services.
You will be able to relocate your service with a one-time relocation fee.
Please use our data calculator here